Hi Paramie
We are now back home after a truly memorable holiday

I would like to thank you sincerely for you fantastic organisation and while I have the memories fresh in my mind I thought I might let you know some detailed feedback for your future information

1 – the team of guide and helpers was fantastic  – Lucky the guide was well informed and kind and very patient with the kids – he gave us all the options of what activities we can do and then let us decide – with the kids we could not do everything but he never pushed us – he was flexible. We really enjoyed his company too – he came up the rock and on the train from Nuwara eliya to ella and it was great to chat to him. I would definitely recommend him to others

The helper Kumara was also excellent – he and Anthony kept the bus really clean and produced water every day – he was kind and courteous to the kids and our parents and nothing was too much trouble – in the rain he ran back and forth with umbrellas – often getting wet himself

Anthony was an excellent driver – our kids are often travel sick but his smooth driving was so good that we had no problem at all for the whole 2 weeks – I cannot tell you how important this is and how much better it made our holiday

The bus itself was very comfortable and spacious with excellent air conditioning

Re the hotels

Cinnamon grand – fabulous, lovely rooms, service and food

Kandalama – amazing – I loved it last time we stayed and it is even better now as they have another pool also had a great facial in the spa

St Andrews – nice hotel and cosy – which is nice when the weather is cool – lovely food – are they building an extension? And if so what will it contain – interesting for our next trip

Yala – another beautiful hotel – the manager and deputy greeted us and the food and service were fantastic – I will definitely come back here

Galle – beautiful hotel with nice rooms – we had a bit of a shock the first day as they did a set menu for dinner – after the amazing buffets this was not good and most of the diners ate quickly and left the restaurant – but the breakfast buffet and dinner buffet the next day were amazing. The only other thing was the spa which is a lovely building but the facial I had there was awful – the therapist had not been trained properly and told me she had been there 8 years so I think its worth letting them know maybe they should retrain them – the cost of the facial was very cheap and I’m sure if they improved the training people would use the spa much more – I would have had more treatments there if it had been good

The trips were all good and my husband and 2 sons even did the whale watching which they really enjoyed

Everyone had a great time – even my mother in law who has never left the country loved it so thankyou very much indeed – I will be recommending your services to all my friends


thankyou and feedback